Privacy Policy

Last updated: May 13, 2026

This Privacy Policy explains how Stellor (“Stellor,” “we,” “us,” or “our”) collects, uses, and shares your information when you use our website and services (collectively, the “Service”). By using the Service, you agree to the practices described in this Policy.

1. Information We Collect

We collect information in three ways:

• Information you give us, such as your name, email address, business name, website URL, billing information, and any other information you provide when signing up, contacting us, or using the Service.
• Information we collect automatically, including your IP address, browser type, device information, pages visited, and usage patterns. We use cookies and similar technologies to collect this information.
• Information from third parties, such as analytics providers, payment processors, and integration partners (e.g., your CMS, advertising platforms) where you have authorized access.

2. How We Use Information

We use your information to:

• Provide, maintain, and improve the Service
• Process payments and manage your account
• Communicate with you about the Service, including updates, support, and marketing (you can opt out at any time)
• Generate content, audits, and reports on your behalf as part of the Service
• Detect, prevent, and respond to fraud or security incidents
• Comply with legal obligations

3. How We Share Information

We do not sell your personal information. We share information only as follows:

• Service providers who help us operate the Service (e.g., hosting, payments, email delivery, analytics). These providers are bound by confidentiality and data protection obligations.
• Integration partners where you have explicitly connected your account (e.g., your CMS, Google Analytics, ad platforms).
• Legal compliance when required by law, subpoena, or to protect rights, property, or safety.
• Business transfers in the event of a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

4. Cookies & Tracking

We use cookies and similar technologies to operate the Service, remember your preferences, analyze usage, and improve performance. You can control cookies through your browser settings, though disabling them may affect some functionality.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information for longer where required by law, for legitimate business reasons, or to resolve disputes.

6. Security

We use industry-standard administrative, technical, and physical safeguards to protect your information, including encryption in transit and at rest. No method of transmission over the internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security.

7. Your Rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at cole@stellor.ai.

8. International Transfers

Stellor is based in Canada. If you access the Service from outside Canada, your information may be transferred to, stored in, and processed in Canada or other jurisdictions where our service providers operate. By using the Service, you consent to such transfers.

9. Children’s Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will notify you by email or by posting a notice in the Service. Your continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

11. Contact

Questions or requests about this Policy? Email cole@stellor.ai.